Refund policy

No Returns or Exchanges

Archive Noir does not accept returns or exchanges under any circumstances unless the delivered product is defective.

We do not offer refunds, returns, or size exchanges for:

• Wrong size ordered

• Change of mind

• Delayed shipments

All sales are final.

Defective or Damaged Items

If your item arrives damaged or defective, we will review the issue case‑by‑case.

To qualify for a review:

• Contact support@archivenoir.co within 24–48 hours of delivery

• Include:

  • Clear photos of the defect

  • Photos of the packing slip/invoice

  • Your order number

  • A brief description of the issue

We reserve the right to approve or deny replacement requests based on the evidence provided.

If approved, we will issue a replacement of the same item. Replacements are subject to product availability.

Order Modifications

If you need to update your address or size after placing an order:

• Email support@archivenoir.co immediately

We will do our best to modify your order if it has not yet been processed or shipped. Modifications are not guaranteed.

Shipping Issues

Once an order has been shipped:

• Archive Noir is not responsible for lost, stolen, or delayed packages

• Please contact the carrier directly for delivery issues

If your package arrives damaged, follow the steps in the Defective or Damaged Items section above.

Processing Times

Orders typically ship within 2–3 business days if the product is premade. Pre‑order items ship according to the estimated timeline listed on the product page. Processing times may be longer during high‑volume periods.

Contact

For any questions regarding this policy, contact us at: support@archivenoir.co