Shipping policy

Order Processing Times

• Orders ship within 2–3 business days.

• Processing times may be longer during high‑volume periods or product launches.

Once your order has been shipped, you will receive a confirmation email. 

Lost, Stolen, or Delayed Packages

Once an order has been shipped:

• Archive Noir is not responsible for lost, stolen, or delayed packages

• We cannot refund or replace orders marked as “delivered” by the carrier

For delivery issues, please contact the carrier directly.

Damaged Packages

If your order arrives damaged:

• Contact support@archivenoir.co within 24–48 hours of delivery

• Include:

  • Clear photos of the damaged item

  • Photos of the packaging

  • Your order number

  • The packing slip/invoice

We will review your case on a case‑by‑case basis.

 

Contact

For any questions regarding shipping, contact us at: support@archivenoir.co